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Watts Happenings News and Blog

Don't Try to Fill In Your Gaps!

System - Monday, May 7, 2018
Amazing insight from a person very important to the Watts family, Austin Suellentrop. Austin is a Gallup Learning and Development Consultant but also a friend.

We have an amazing team at Watts Realty! We know people have difficulties and/or can make a mistake when outside of their specialty. BUT, we have people at Watts that are great with the respective property management tasks, excelling beyond others and excelling beyond the competition. I am proud of Austin & his ability to share his ideas. I am even more proud of our team & office for the reasons Austin presented at TEDxBirmingham.

Watch & Be Inspired! #TEDxBirmingham
~David

Why We Answer The Phone

System - Tuesday, April 3, 2018

I read a really interesting blog article from another property manager in the area today.  The post was titled "Why Don't You Answer the Phone?", and was written in response to troves of negative online reviews they have received over their 10 years in existence as a property manager. 

With explanations like:

"If we could, we would love to give the people who contact us a wonderful experience."

and

"We would need a team (a very large team) of people to answer all the calls . . . and really, we would love to hire that team. The only problem is to have that many people on the payroll would affect what we would need to charge our owners for our services." 

Why a company would not answer the phone and then double down by giving a rather lazy explanation just amazes me.  So this is my response as to why Watts Realty answers the phone

 1. We get thousands of phone calls every month... and it actually takes less time to answer the phones than to respond to an email. A majority of phone calls are handled in 2 minutes or less; and being able to answer them is just basic business sense

 2.  We’d much rather prefer to talk with you over the phone... than read a negative review. .  Most callers just want to know the basic information that we can easily provide to them over the phone, even if it's just to guide them to our website. It’s just easier that way.

3. We put people over profit...  by having enough staff to answer the phones without raising the cost to our clients.  In fact, our entire office staff is trained to answer the phone. It's an integral part of our office culture. Some of our competitors don’t believe this is possible, but it is. We are a family business, therefore we understand the value of jobs and that people need them even if it’s just to answer the phone.

4. Customer Service... self-explanatory!

What is our solution?

The graph to the left (which was also referenced by this management company) clearly shows that 48% still use a phone to contact businesses. And a whopping 80% of customers still prefer to use a phone over email when communicating. Is it really that hard to see those hard numbers and understand that a good business model includes answering the phones?

Our solution? To keep answering the phones and continue to provide the best property management services in Central Alabama as we have for more than a century.  You don’t just have a business for 112 years if you're not doing things the right way.

So in conclusion, if you have questions related to property management services or just need some information on a house we have available for rent, by all means, please call us.

Mix-Used Building Near TJ Tower Now on the Market!

System - Wednesday, March 21, 2018
Just listed and already receiving lots of activity. We really enjoy walking through this building and getting a sense of it's history. Would be a great space for renovation next to TJ Tower and just a blocks from Innovation Depot and the new Birmingham Intermodal Terminal. Check out the link or head to our website for more... https://www.bizjournals.com/birmingham/news/2018/03/21/mixed-use-building-near-thomas-jefferson-tower.html



David Watts Named Top Producer for Development at the 45th Annual Commercial Club of Excellence

System - Sunday, March 18, 2018
Congratulations to David Watts for receiving 1st Place as the Top Producer for Development at the 45th Annual Commercial Club of Excellence sponsored by the Birmingham Commercial Realtors Council!














IREM Lunch Event at Flats On 4th

System - Wednesday, March 14, 2018


















Here is a candid picture of IREM's lunch event Tuesday at Flats on 4th.
Look at all of Alabama's well known Real Estate Brokers chilling out in
our lounge talking about the current status & future viability of
the multifamily market. Hashtag something clever...

Looking Forward to 2018

System - Monday, February 26, 2018
Only our second post in 2018, so sorry! We’ve been way too busy! Over $7,500,000 in transactions for our Clients in just these 2 first months of 2018 has kept us too busy for our social media. And over $11M in transactions since November.

We only have just over $1,000,000 under contract right now for our Clients, but have a new $6M development in the late planning stages. AND we are definitely open for more listings and more management accounts! Give us a call or email, we are ready to serve you.

We pride ourselves on our ability to give personal service for our Clients in management, leasing & brokerage. Our team is the best in the market with over 200 years of active real estate experience in our small, intimate office.

Hopefully we can get a few more Facebook posts for you all in the near future to share some amazing recent deals. For example; Civil Axe Throwing (a fun activity!), Lucky Cat Rolled Creams in Homewood, Roly Poly, new self-storage, just to name a few recent leases!

PS...our Flats on 4th development reached 100% leased.

Thank you for being our Clients & Customers!

Michel Marcoux Named Top 40 Under 40!

System - Thursday, February 8, 2018
We are proud of Michel Marcoux! Named a Top 40 Under 40 by Birmingham Business Journal. We are lucky to have the opportunity to work with Michel regarding properties here in Birmingham...but he is also family, our cousin!

Freezing Tempatures On The Way for Central Alabama

System - Friday, December 29, 2017
With Sunday night’s temperatures & the following multiple freezing days,
please remember to keep a drip on any faucets sharing an exterior wall
even with your heat running. If you own a vacant investment home, make
sure the house is drained with the meter off.

Even though it is our policy for contractors to make sure the water is off when they
finish work on a vacancy, we always double check before these multiple
day freezes and/or when temps dip below 20-25. Michael & I will be
visiting vacant homes again tomorrow to double check. The life of
property managers!

Enjoy the freezing New Year! ~David

Happy New Year! Stay Safe Everyone

System - Thursday, December 28, 2017
Happy New Year!! We are excited about the possibilities waiting for
everyone in 2018. Quick reminder - please PLEASE please don't shoot guns
into the air on New Year's Eve. We don't like the following week when
roof leaks get reported, and our contractors find bullets as the cause.
But do enjoy yourself & the fireworks, safely... ~David


















Grants Mill Road Land For Sale

System - Thursday, December 21, 2017
We try not to put too many "listings" on our Facebook, but this one
holds a special place with us. Mr. Hawkins brought on this listing many,
many years ago. It was quite a large parcel that we have sold in pieces
over multiple transactions. Shades Valley High School campus was part
of this land originally. We worked with ALDOT when Grants Mill Road
needed to cut across this land. We recently sold 34 acres to a Single
Family Home developer for a new neighborhood. All that remains
- 29.05 acres. Perfect for a Publix development, retail, residential
development, or even office park - as the location has only gotten
better over the years at the intersection of Grants Mill Road & Old
Leeds Road.



Our family is in the real estate business to serve other families that own real
estate. The man that owned this land, when Mr. Hawkins listed it for
him, passed it on to his three daughters. Those daughters passed it on
to the third generation over these past few years. We are proud to be a
fourth generation company representing multiple generations of family
owned properties - both in brokerage & management.

Merry Christmas! Please enjoy the time with your family over the holiday season, as we & our Clients do the same. ~ David

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Office Physical Address:
1527 3rd Avenue South, Suite 102
Birmingham, AL 35233

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