Watts Happenings News and Blog
Amazing insight from a person very important to the Watts family, Austin Suellentrop. Austin is a Gallup Learning and Development Consultant but also a friend.
We have an amazing team at Watts Realty! We know people have difficulties and/or can make a mistake when outside of their specialty. BUT, we have people at Watts that are great with the respective property management tasks, excelling beyond others and excelling beyond the competition. I am proud of Austin & his ability to share his ideas. I am even more proud of our team & office for the reasons Austin presented at TEDxBirmingham.
Watch & Be Inspired! #TEDxBirmingham
I read a really interesting blog article from another property manager in the area today. The post was titled "Why Don't You Answer the Phone?", and was written in response to troves of negative online reviews they have received over their 10 years in existence as a property manager.
With explanations like:
"If we could, we would love to give the people who contact us a wonderful experience."
"We would need a team (a very large team) of people to answer all the calls . . . and really, we would love to hire that team. The only problem is to have that many people on the payroll would affect what we would need to charge our owners for our services."
Why a company would not answer the phone and then double down by giving a rather lazy explanation just amazes me. So this is my response as to why Watts Realty answers the phone
1. We get thousands of phone calls every month... and it actually takes less time to answer the phones than to respond to an email. A majority of phone calls are handled in 2 minutes or less; and being able to answer them is just basic business sense
2. We’d much rather prefer to talk with you over the phone... than read a negative review. . Most callers just want to know the basic information that we can easily provide to them over the phone, even if it's just to guide them to our website. It’s just easier that way.
3. We put people over profit... by having enough staff to answer the phones without raising the cost to our clients. In fact, our entire office staff is trained to answer the phone. It's an integral part of our office culture. Some of our competitors don’t believe this is possible, but it is. We are a family business, therefore we understand the value of jobs and that people need them even if it’s just to answer the phone.
4. Customer Service... self-explanatory!
What is our solution?
The graph to the left (which was also referenced by this management company) clearly shows that 48% still use a phone to contact businesses. And a whopping 80% of customers still prefer to use a phone over email when communicating. Is it really that hard to see those hard numbers and understand that a good business model includes answering the phones?
Our solution? To keep answering the phones and continue to provide the best property management services in Central Alabama as we have for more than a century. You don’t just have a business for 112 years if you're not doing things the right way.
So in conclusion, if you have questions related to property management services or just need some information on a house we have available for rent, by all means, please call us.
Here is a candid picture of IREM's lunch event Tuesday at Flats on 4th.
Look at all of Alabama's well known Real Estate Brokers chilling out in
our lounge talking about the current status & future viability of
the multifamily market. Hashtag something clever...
We only have just over $1,000,000 under contract right now for our Clients, but have a new $6M development in the late planning stages. AND we are definitely open for more listings and more management accounts! Give us a call or email, we are ready to serve you.
We pride ourselves on our ability to give personal service for our Clients in management, leasing & brokerage. Our team is the best in the market with over 200 years of active real estate experience in our small, intimate office.
Hopefully we can get a few more Facebook posts for you all in the near future to share some amazing recent deals. For example; Civil Axe Throwing (a fun activity!), Lucky Cat Rolled Creams in Homewood, Roly Poly, new self-storage, just to name a few recent leases!
PS...our Flats on 4th development reached 100% leased.
please remember to keep a drip on any faucets sharing an exterior wall
even with your heat running. If you own a vacant investment home, make
sure the house is drained with the meter off.
Even though it is our policy for contractors to make sure the water is off when they
finish work on a vacancy, we always double check before these multiple
day freezes and/or when temps dip below 20-25. Michael & I will be
visiting vacant homes again tomorrow to double check. The life of
Enjoy the freezing New Year! ~David
everyone in 2018. Quick reminder - please PLEASE please don't shoot guns
into the air on New Year's Eve. We don't like the following week when
roof leaks get reported, and our contractors find bullets as the cause.
But do enjoy yourself & the fireworks, safely... ~David