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Welcome to Watts Realty Company

Integrity, Ethics, and Service are the foundations of our business.

With more than 110 years of experience serving a changing region, Watts Realty knows the Birmingham area better than any other local real estate company. We are a driven, professional, family-operated real estate firm involved in all facets of the real estate industry.

Watts Realty specializes in Commercial Sales & Leasing, as well as multi-family unit and single family home management. We have pledged to move forward into the 21st century with the same high standards that the Watts name has been associated with since 1906.

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An AMO accreditation is the mark of distinction among real estate management firms. A firm must demonstrate the highest standards of professionalism, financial performance, and ethics to earn the AMO accreditation from the Institute of Real Estate Management.


Watts Happenings, News and Blog

Don't Try to Fill In Your Gaps!

Web Admin - Tuesday, May 08, 2018
Amazing insight from a person very important to the Watts family, Austin Suellentrop. Austin is a Gallup Learning and Development Consultant but also a friend.

We have an amazing team at Watts Realty! We know people have difficulties and/or can make a mistake when outside of their specialty. BUT, we have people at Watts that are great with the respective property management tasks, excelling beyond others and excelling beyond the competition. I am proud of Austin & his ability to share his ideas. I am even more proud of our team & office for the reasons Austin presented at TEDxBirmingham.

Watch & Be Inspired! #TEDxBirmingham
~David

Why We Answer The Phone

Michael Watts - Wednesday, April 04, 2018

I read a really interesting blog article from another property manager in the area today.  The post was titled "Why Don't You Answer the Phone?", and was written in response to troves of negative online reviews they have received over their 10 years in existence as a property manager. 

With explanations like:

"If we could, we would love to give the people who contact us a wonderful experience."

and

"We would need a team (a very large team) of people to answer all the calls . . . and really, we would love to hire that team. The only problem is to have that many people on the payroll would affect what we would need to charge our owners for our services." 

Why a company would not answer the phone and then double down by giving a rather lazy explanation just amazes me.  So this is my response as to why Watts Realty answers the phone

 1. We get thousands of phone calls every month... and it actually takes less time to answer the phones than to respond to an email. A majority of phone calls are handled in 2 minutes or less; and being able to answer them is just basic business sense

 2.  We’d much rather prefer to talk with you over the phone... than read a negative review. .  Most callers just want to know the basic information that we can easily provide to them over the phone, even if it's just to guide them to our website. It’s just easier that way.

3. We put people over profit...  by having enough staff to answer the phones without raising the cost to our clients.  In fact, our entire office staff is trained to answer the phone. It's an integral part of our office culture. Some of our competitors don’t believe this is possible, but it is. We are a family business, therefore we understand the value of jobs and that people need them even if it’s just to answer the phone.

4. Customer Service... self-explanatory!

What is our solution?

The graph to the left (which was also referenced by this management company) clearly shows that 48% still use a phone to contact businesses. And a whopping 80% of customers still prefer to use a phone over email when communicating. Is it really that hard to see those hard numbers and understand that a good business model includes answering the phones?

Our solution? To keep answering the phones and continue to provide the best property management services in Central Alabama as we have for more than a century.  You don’t just have a business for 112 years if you're not doing things the right way.

So in conclusion, if you have questions related to property management services or just need some information on a house we have available for rent, by all means, please call us.

Office Physical Address:
1527 3rd Avenue South, Suite 102
Birmingham, AL 35233

800.700.1267
o: 205.251.1267
f: 205.252.7777