Welcome to Watts Realty Company

Amazing insight from a person very important to the Watts family, Austin Suellentrop. Austin is a Gallup Learning and Development Consultant but also a friend.

We have an amazing team at Watts Realty! We know people have difficulties and/or can make a mistake when outside of their specialty. BUT, we have people at Watts that are great with the respective property management tasks, excelling beyond others and excelling beyond the competition. I am proud of Austin & his ability to share his ideas. I am even more proud of our team & office for the reasons Austin presented at TEDxBirmingham.

Watch & Be Inspired! #TEDxBirmingham

I read a really interesting blog article from another property manager in the area today.  The post was titled "Why Don't You Answer the Phone?", and was written in response to troves of negative online reviews they have received over their 10 years in existence as a property manager. 

With explanations like:

"If we could, we would love to give the people who contact us a wonderful experience."

and

"We would need a team (a very large team) of people to answer all the calls . . . and really, we would love to hire that team. The only problem is to have that many people on the payroll would affect what we would need to charge our owners for our services." 

Why a company would not answer the phone and then double down by giving a rather lazy explanation just amazes me.  So this is my response as to why Watts Realty answers the phone

 1. We get thousands of phone calls every month... and it actually takes less time to answer the phones than to respond to an email. A majority of phone calls are handled in 2 minutes or less; and being able to answer them is just basic business sense

 2.  We’d much rather prefer to talk with you over the phone... than read a negative review. .  Most callers just want to know the basic information that we can easily provide to them over the phone, even if it's just to guide them to our website. It’s just easier that way.

3. We put people over profit...  by having enough staff to answer the phones without raising the cost to our clients.  In fact, our entire office staff is trained to answer the phone. It's an integral part of our office culture. Some of our competitors don’t believe this is possible, but it is. We are a family business, therefore we understand the value of jobs and that people need them even if it’s just to answer the phone.

4. Customer Service... self-explanatory!

What is our solution?