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Watts Happenings News and Blog

Why We Answer The Phone

Michael Watts - Wednesday, April 04, 2018

I read a really interesting blog article from another property manager in the area today.  The post was titled "Why Don't You Answer the Phone?", and was written in response to troves of negative online reviews they have received over their 10 years in existence as a property manager. 

With explanations like:

"If we could, we would love to give the people who contact us a wonderful experience."

and

"We would need a team (a very large team) of people to answer all the calls . . . and really, we would love to hire that team. The only problem is to have that many people on the payroll would affect what we would need to charge our owners for our services." 

Why a company would not answer the phone and then double down by giving a rather lazy explanation just amazes me.  So this is my response as to why Watts Realty answers the phone

 1. We get thousands of phone calls every month... and it actually takes less time to answer the phones than to respond to an email. A majority of phone calls are handled in 2 minutes or less; and being able to answer them is just basic business sense

 2.  We’d much rather prefer to talk with you over the phone... than read a negative review. .  Most callers just want to know the basic information that we can easily provide to them over the phone, even if it's just to guide them to our website. It’s just easier that way.

3. We put people over profit...  by having enough staff to answer the phones without raising the cost to our clients.  In fact, our entire office staff is trained to answer the phone. It's an integral part of our office culture. Some of our competitors don’t believe this is possible, but it is. We are a family business, therefore we understand the value of jobs and that people need them even if it’s just to answer the phone.

4. Customer Service... self-explanatory!

What is our solution?

The graph to the left (which was also referenced by this management company) clearly shows that 48% still use a phone to contact businesses. And a whopping 80% of customers still prefer to use a phone over email when communicating. Is it really that hard to see those hard numbers and understand that a good business model includes answering the phones?

Our solution? To keep answering the phones and continue to provide the best property management services in Central Alabama as we have for more than a century.  You don’t just have a business for 112 years if you're not doing things the right way.

So in conclusion, if you have questions related to property management services or just need some information on a house we have available for rent, by all means, please call us.

David Watts Named Top Producer for Development at the 45th Annual Commercial Club of Excellence

Michael Watts - Monday, March 19, 2018
Congratulations to David Watts for receiving 1st Place as the Top Producer for Development at the 45th Annual Commercial Club of Excellence sponsored by the Birmingham Commercial Realtors Council!














IREM Lunch Event at Flats On 4th

Michael Watts - Thursday, March 15, 2018


















Here is a candid picture of IREM's lunch event Tuesday at Flats on 4th.
Look at all of Alabama's well known Real Estate Brokers chilling out in
our lounge talking about the current status & future viability of
the multifamily market. Hashtag something clever...

Looking Forward to 2018

Michael Watts - Tuesday, February 27, 2018
Only our second post in 2018, so sorry! We’ve been way too busy! Over $7,500,000 in transactions for our Clients in just these 2 first months of 2018 has kept us too busy for our social media. And over $11M in transactions since November.

We only have just over $1,000,000 under contract right now for our Clients, but have a new $6M development in the late planning stages. AND we are definitely open for more listings and more management accounts! Give us a call or email, we are ready to serve you.

We pride ourselves on our ability to give personal service for our Clients in management, leasing & brokerage. Our team is the best in the market with over 200 years of active real estate experience in our small, intimate office.

Hopefully we can get a few more Facebook posts for you all in the near future to share some amazing recent deals. For example; Civil Axe Throwing (a fun activity!), Lucky Cat Rolled Creams in Homewood, Roly Poly, new self-storage, just to name a few recent leases!

PS...our Flats on 4th development reached 100% leased.

Thank you for being our Clients & Customers!

Freezing Tempatures On The Way for Central Alabama

Web Admin - Saturday, December 30, 2017
With Sunday night’s temperatures & the following multiple freezing days,
please remember to keep a drip on any faucets sharing an exterior wall
even with your heat running. If you own a vacant investment home, make
sure the house is drained with the meter off.

Even though it is our policy for contractors to make sure the water is off when they
finish work on a vacancy, we always double check before these multiple
day freezes and/or when temps dip below 20-25. Michael & I will be
visiting vacant homes again tomorrow to double check. The life of
property managers!

Enjoy the freezing New Year! ~David

Happy New Year! Stay Safe Everyone

Web Admin - Friday, December 29, 2017
Happy New Year!! We are excited about the possibilities waiting for
everyone in 2018. Quick reminder - please PLEASE please don't shoot guns
into the air on New Year's Eve. We don't like the following week when
roof leaks get reported, and our contractors find bullets as the cause.
But do enjoy yourself & the fireworks, safely... ~David


















IKKO Ramen and Sushi Opening in 5 Points South Neighborhood

Web Admin - Friday, December 15, 2017











Please welcome IKKO Ramen & Sushi to the 5 Points South Neighborhood. Today is their Grand Opening, so make sure to stop by and grab a bite to eat next time you are in the area.

"Are the new apartment buildings filling up?"

Michael Watts - Monday, October 09, 2017

"Are the new apartment buildings filling up?" That's the question Birmingham Business Journal's Brent Godwin set out to answer and Flats on 4th was able to deliver... again!

The article is in the subscriber content of the BBJ's website, so I posted a little bit of the intro to the piece. If you want to read the entire article (and if you're already a BBJ subscriber or don't mind becoming one) here's the link...https://www.bizjournals.com/birmingham/news/2017/10/05/how-one-downtown-apartment-development-is-filling.html

We've Moved for the 2nd Time In 111 years.

Web Admin - Tuesday, September 12, 2017

It's official! Out of the old and into the new.

Our office is closed today while we unpack and move things around a bit, but if you are looking for our office tomorrow, we'll be just down the street across from Regions Field and next to Sherwin-Williams Paint.

1527 3rd Ave S, Ste 102
Birmingham, AL 35233

The Faces Behind Commercial Real Estate Growth and the Revitalization of Downtown Birmingham

Web Admin - Friday, September 08, 2017
Over the last few years, Birmingham has experienced a renaissance and redevelopment of downtown in large part due to commercial real estate growth. Commercial real estate, according the Birmingham Association of REALTORS®, contributes $465 billion a year to the U.S. GDP (Gross Domestic Products Index).













The economic impact of this commercial real estate growth, according to the Birmingham Business Alliance, was nearly $587 million in capital investments in Birmingham in 2016 resulting in 2,014 new jobs in the area. The commercial real estate industry stands ready to help businesses meet the needs they have- from retail space and office buildings to vacant land and warehouses.

The Birmingham Association of REALTORS® recently shined the spotlight on six members of the Birmingham Commercial Realtors Council who are doing their part to make Birmingham shine. These powerhouse members garner national and international attention for the Magic City.

For the rest of the article and their description of Chip's and Watts Realty's part in the revitalization effort, check out this link... https://bhamnow.com/index.php/2017/09/01/the-faces-behind-commercial-real-estate-growth-and-the-revitalization-of-downtown-birmingham/

Office Physical Address:
1527 3rd Avenue South, Suite 102
Birmingham, AL 35233

800.700.1267
o: 205.251.1267
f: 205.252.7777